Upsosi, a Laenan Group company ("we," "us," or "our"), operates the website upsosi.com and provides AI-powered content creation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and company name when you fill out a contact form or sign up for our services
- Billing and payment information processed through our payment providers
- Voice recordings and facial data used to create your AI avatar and voice clone
- Content preferences, brand guidelines, and business information you provide for content creation
- Communications you send to us, including support requests and feedback
We also automatically collect certain information when you visit our website:
- IP address, browser type, operating system, and device information
- Pages visited, time spent, referring URLs, and clickstream data
- Cookies and similar tracking technologies (see Cookies section below)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI content creation services
- Create and manage your AI avatar, voice clone, and content pipeline
- Process payments and manage your account
- Send you service-related communications and updates
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve our platform and services
- Comply with legal obligations and enforce our terms of service
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, AI model training, analytics)
- Social Media Platforms: When we post content on your behalf to your connected social media accounts
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Biometric Data
Our services involve collecting facial imagery and voice recordings to create AI avatars and voice clones. This data is:
- Collected only with your explicit consent
- Used solely for the purpose of creating and maintaining your AI-generated content
- Stored securely and retained only for the duration of your service agreement
- Deleted upon request or within 90 days of account termination
6. Cookies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Deliver targeted advertising (with consent where required)
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
7. Your Rights (CCPA / GDPR)
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Opt out of the sale of personal information (we do not sell personal information)
- Non-discrimination: Exercise your rights without discriminatory treatment
To exercise any of these rights, contact us at hello@upsosi.com.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 90 days for backup and legal purposes, then securely delete it.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Upsosi · A Laenan Group Company
Naples, FL
hello@upsosi.com
(305) 988-9666